LEVEL 2 CONFLICT MANAGEMENT REFRESHER

Course Details:

• Qualification: Highfield Level 2 Conflict Management Refresher
• Duration: 1 Day
• Timings: 09:00 – 17:30
• Location: Close Protection Academy, Stratford, East London
• Instructor: Nick Player
• Assessment: Open-response workbook and practical assessment

--------------------------------

Course Overview:

Close Protection Academy's One-Day CPD Conflict Management Refresher is an intensive one-day course designed for licensed Door Supervisors or Close Protection Operatives committed to professional development. The course builds on existing knowledge to sharpen skills needed to handle challenging situations safely and professionally, ensuring you are up to date with the latest strategies for de-escalating conflicts, ensuring personal safety, and understanding key legal guidelines. This course is officially accredited by the Highfield Awarding Body for Compliance, guaranteeing quality and industry recognition.

--------------------------------

Who Is This Course For?

• SIA-licensed Door Supervisors.
• SIA Close Protection Operatives.

--------------------------------

Course Content:

• Understanding Conflict and Early Recognition

• Effective Communication for De-escalation
• De-escalation Techniques & Managing Challenging Behaviour
• Personal Safety and Risk Assessment
• Legal and Post-Incident Considerations

--------------------------------

Entry Requirements:

• Learners must be 18+ years old.
• Must hold a valid SIA Door Supervisor or Close Protection Licence.
• Must be able to communicate fluently in spoken and written English.

--------------------------------

What to Bring:

• One form of valid photographic identification, such as:
  • Valid passport (any nationality)
  • UK photocard driving licence
  • Valid SIA licence
  • Warrant card issued by HM Forces or the Police