LEVEL 2 CONFLICT MANAGEMENT REFRESHER COURSE

Course Details:

• Qualification: Level 2 Conflict Management Refresher

• Duration: 1 Day

• Timings: 09:00 – 17:30

• Location: Close Protection Academy, Stratford, East London

• Instructor: Nick Player

• Assessment: Open-response workbook and practical assessment

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Course Overview:

As a licensed Door Supervisor or Close Protection Operative, staying at the top of your game is crucial. The security landscape is constantly evolving, and so should your skills. The Close Protection Academy's One-Day CPD Conflict Management Refresher is designed for individuals like you who are committed to enhancing their professional skills and continuing their professional development.

This intensive 5-hour course builds on your existing knowledge and sharpens the skills you need to handle challenging situations safely and professionally. You'll get up-to-date with the latest strategies for de-escalating conflicts, ensuring your personal safety, and understanding key legal guidelines.

This course is officially accredited by the Highfield Awarding Body for Compliance, giving you the assurance of quality and industry recognition.

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Who is This Course For?

• SIA-licensed Door Supervisors
• SIA Close Protection Operatives

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Course Content:

• Understanding Conflict and Early Recognition: Sharpen your ability to spot different types of conflict and their triggers, like misunderstandings or intoxication. You'll learn how to identify early warning signs and escalating behaviors through verbal and non-verbal cues.
• Effective Communication for De-escalation: Master active listening, questioning, and verbal de-escalation techniques. You'll learn to manage your tone, pace, and language, along with non-verbal cues, to project confidence and reduce tension.
• De-escalation Techniques & Managing Challenging Behaviour: Get equipped with practical de-escalation models like "REACT"(Request, Explain, Appeal, Confirm, Take Action). The course also covers strategies for managing anger and dealing with highly emotional individuals, including those who may be under the influence or experiencing mental distress.
• Personal Safety and Risk Assessment: Your safety is paramount. This unit teaches you how to perform dynamic risk assessments in real-time. You'll reinforce principles of personal space and positional safety and understand how to avoid physical confrontation through theoretical breakaway techniques.
• Legal and Post-Incident Considerations: Review key legal aspects, including reasonable force and self-defense, to ensure you're always acting within the law. You'll also learn the importance of accurate record-keeping, reporting, and the value of post-incident debriefing.

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Entry Requirements:

• Must be 18 years or older

• Must hold a valid SIA Door Supervisor or Close Protection Licence

• Must be proficient in spoken and written English

• Must be physically capable of participating in practical scenarios

• Previous experience in security, military, custodial, or law enforcement is beneficial but not required

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What to Bring:

• One valid form of ID:

• A valid passport
• A signed UK photocard driving licence
• A valid SIA licence
• A warrant card issued by police or HM Armed Forces

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Why Choose Close Protection Academy Ltd.?

Located in Stratford, East London, Close Protection Academy Ltd. is a leading provider of SIA security courses, first aid training, and advanced professional development for security personnel. We are a Highfield-approved centre, committed to delivering accredited training that meets real-world security challenges.

All of our instructors are industry experts, and our facilities are equipped to provide immersive, high-impact training in a supportive environment. Whether you’re upskilling or meeting regulatory requirements, our handcuff training course delivers exactly what you need.