FAQ'S.

Frequently Asked Questions


Whether you’re starting a career in security, renewing your SIA licence, completing specialist CPD or attending first aid training, you’ll find answers to some of our most frequently asked questions below.


If you can’t find the answer you’re looking for, contact our team and we’ll be happy to help.

  • I’m not sure which course I need – can you help?

    Absolutely.


    Whether you’re new to the security industry, renewing an existing SIA licence or looking to develop specialist skills, our team can help you choose the most appropriate course.


    For example, we can help if you’re:

    • New to security and deciding between Door Supervision and Close Protection
    • An existing Close Protection Operative who needs Close Protection Refresher Training
    • Looking to develop specialist skills in areas such as Surveillance, Behavioural Detection or Physical Intervention
    • Looking for a suitable First Aid qualification

    Contact our team and we’ll be happy to discuss your options.


    Tel: 0800 6226 526

  • Do you only train people who already work in security?

    No.


    We welcome learners at all stages of their careers, from people entering the private security industry for the first time through to experienced security professionals, former military or police personnel, Close Protection Operatives and instructors undertaking refresher or specialist CPD training.


    Individual courses may have specific entry requirements, which will be clearly explained before you book.

  • Are your courses accredited?

    Yes. 


    We deliver a range of recognised qualifications alongside specialist Continuing Professional Development (CPD) training.


    Close Protection Academy is a Highfield Approved Training Centre for security and specialist qualifications and a Qualsafe Registered Centre for first aid and pre-hospital care qualifications.


    Some of our specialist courses have been developed and written by our own team specifically for continued professional development and have been accredited by Highfield Awarding Body for Compliance.


    These specialist programmes are exclusive to Close Protection Academy and are only available through us.


    The relevant awarding organisation and qualification details are shown on each individual course page.

  • Can I pay for my course in instalments?

    Yes.


    We offer Klarna as a payment option on eligible online bookings, allowing you to spread the cost of your course, subject to Klarna’s eligibility requirements and terms.


    Available payment options will be displayed during the booking process.

  • Can I transfer my booking to another course date?

    We understand that circumstances can change.


    Course transfers may be possible depending on how much notice you provide, availability on alternative dates and the terms and conditions applicable to your booking.


    Please contact us as soon as possible if you are unable to attend your booked course.

  • When will I receive my joining instructions?

    Joining instructions are sent to you at the time of booking and contain important information about your training.


    Depending on the course, these may include:

    • Course dates and training times
    • Training centre details
    • What you need to bring
    • Identification requirements
    • Clothing or equipment requirements
    • Pre-course learning
    • First aid prerequisites
    • Other qualification-specific information

    Please read your joining instructions carefully before attending.


    Any further information, updates or changes relating to your course will be sent to you prior to the course start date.

  • Do I need to complete any training before my course?

    Some courses include mandatory pre-course learning or e-learning.


    If your course requires this, you will receive instructions and access to the relevant learning with your joining instructions.


    It is your responsibility to ensure that all mandatory pre-course learning has been completed before attending.


    We strongly recommend completing it well in advance rather than leaving it until the night before your course.

  • What does it mean when a course is described as blended learning?

    Blended learning means that your course combines online learning with face-to-face classroom and practical training.


    The first part of the course is completed online before you attend the Academy, with the remaining training delivered face-to-face by our instructors.


    Where online learning forms part of your qualification, it is mandatory – not optional.


    You must complete the required online learning before attending the classroom element of the course and, where required, provide your completion certificate.


    If you have not completed the mandatory online learning before the course begins, you may not be permitted to join the classroom element of the course.

  • What is ACT training?

    ACT stands for Action Counters Terrorism.


    Learners attending SIA licence-linked security courses are required to complete online counter-terrorism training.


    This includes:

    • ACT Awareness e-Learning
    • ACT Security e-Learning

    You must complete both programmes before attending your course and bring evidence of completion with you where required.


    Links to the required ACT training are included within your joining instructions.

  • Do I need a first aid qualification before attending an SIA security course?

    Yes. For relevant SIA licence-linked qualifications, you must hold an appropriate and valid first aid qualification before beginning your security training.


    The exact first aid requirement depends on the qualification you are attending.


    Your course information and joining instructions will explain which qualification you require.


    If you’re unsure whether your existing first aid certificate meets the requirements, please contact us before attending.


    Close Protection Academy provides the relevant first aid and pre-hospital care courses required for SIA licence-linked qualifications.

  • I need a first aid qualification before my SIA course – do you provide them?

    Yes.


    Close Protection Academy is a Qualsafe Registered Centre, and we provide recognised first aid and pre-hospital care qualifications including:

    • Level 3 First Aid at Work (FAW)
    • Level 3 First Response Emergency Care (FREC 3)
    • FREC 3 Requalification

    If you need first aid training before attending your SIA course, speak to our team and we can advise you on the appropriate qualification and available dates.


    Where first aid is a prerequisite for your SIA qualification, it must be successfully completed before you begin the relevant SIA training.

  • What identification do I need for an SIA security course?

    Learners undertaking SIA licence-linked qualifications must provide the required identification documents.


    You will normally need documents from the approved Group A and Group B identification lists.


    GROUP A DOCUMENTS:

    • a passport that is signed, current, and valid a driving licence photocard issued by the Driver and Vehicle Licensing Agency (DVLA) in the UK
    • a driving licence photocard and its paper counterpart issued by the Driver and Vehicle Agency (DVA) in Northern Ireland
    • a UK original birth certificate issued within 12 months of birth
    • a UK biometric residence permit card
    • a UK adoption certificate

    GROUP B DOCUMENTS:

    Each of these documents must show your current address and date.


    • a bank or building society statement from the last 3 months (we will accept 2 statements, but only if they are from different banks or building societies)
    • a utility bill from the last 3 months (gas, electric, telephone landline, water, satellite TV or cable TV are acceptable, but not mobile phone bills)
    • a credit card statement from the last 3 months (we will accept 2 statements but only if they are from different credit-card providers) a council tax statement from the last 12 months a mortgage statement from the last 12 months 

    or a letter from the last 3 months from any of the following:

    • HM Revenue and Customs
    • the Department of Work and Pensions a Jobcentre Plus - or any other employment service a local authority
    • a P45 or P60 tax statement from the last 12 months a paper version of a current UK driving licence (not the paper counterpart to a photocard)
    • a driving licence photocard issued by the DVA in Northern Ireland (not the paper counterpart)
    • a pension, endowment or ISA statement from the last 12 months 
    • a valid UK firearms licence with photo

    Documents must be no more than 3 months old.


    Documents must be original paper documents where required. Digital copies, screenshots or documents displayed on a mobile phone cannot be accepted as a substitute.


    Valid driving licences and passports must also be the original documents, not photocopies or photographs.


    Please check your documents carefully before attending. If you do not have the correct identification, you may not be able to undertake your training or assessment.

  • Can I show my ID or proof of address on my phone?

    No.


    Please do not rely on photographs, screenshots or documents displayed on your mobile phone.


    Where paper documentary evidence is required, you must bring the appropriate original or printed paper documents in accordance with the identification requirements.


    Where original photographic identification is required, such as your passport or driving licence, you must bring the actual original document.


    A photograph, screenshot or photocopy of your passport or driving licence is not a substitute for the original document.

  • Do I need to bring passport photographs?

    Yes. 


    Where required for your SIA licence-linked qualification, please bring:


    2 x recent, printed passport-size photographs.


    These must be physical printed photographs, as they are attached to your registration and qualification paperwork.


    Digital photographs or photographs displayed on your mobile phone cannot be accepted.

  • What should I bring with me on the first day?

    Requirements vary depending on your course, so always check your joining instructions.


    For an SIA security course, you may be required to bring:

    • Original photographic identification
    • Required supporting ID/address documents
    • 2 recent, printed passport-size photographs
    • ACT Awareness certificate
    • ACT Security certificate
    • Pre-course e-learning certificates
    • Valid first aid certificate
    • Suitable clothing and footwear
    • Any additional equipment specified in your joining instructions

    Please check that you have everything you need before travelling to the Academy.

  • Where is Close Protection Academy based?

    Our training centre is located at:

    Close Protection Academy

    Unit 7, Kings Eight

    St James Road

    Brentwood

    Essex

    CM14 4LF


    The Academy is approximately 200 metres from Brentwood Station, making it easily accessible by public transport via the Elizabeth Line.

  • Is there parking near the training centre?

    Yes.


    Brentwood Station Car Park is located on St James Road, directly behind the Academy, providing a convenient parking option for learners travelling to us by car.


    Address:

    Brentwood Station Car Park

    St James Road

    Brentwood

    CM14 4JW


    Parking charges and restrictions are controlled by the car park operator, so we recommend checking the latest information before travelling.

  • Is there accommodation nearby?

    Yes.


    There are a number of hotels and accommodation options in and around Brentwood.


    Premier Inn Brentwood is approximately 300 metres from our training centre, making it a convenient option for learners attending multi-day courses.


    Address:

    Premier Inn Brentwood

    169 Kings Road

    Brentwood

    Essex

    CM14 4EG


    Accommodation is not included in your course fee and must be booked separately.

  • What happens if I am late for my course?

    Please arrive on time.


    SIA licence-linked qualifications and other regulated courses have mandatory training and guided learning hour requirements.


    If you arrive late, you may miss mandatory training and therefore may not be able to continue with the course.


    If you are unexpectedly delayed on your way to the Academy, please contact us as soon as possible.


    Our 24/7 duty mobile is:

    07903 659268


    We strongly recommend planning your journey in advance and arriving early, particularly on your first day.

  • What should I wear to training?

    For classroom sessions, comfortable, professional casual clothing is normally suitable.


    Many of our courses include practical exercises, so you may need appropriate training clothing and footwear.


    Courses involving Close Protection, Surveillance, Physical Intervention or other operational scenarios may have additional clothing or equipment requirements.


    Kit bags can be stored securely at the Academy for the duration of your course.


    Any specific clothing or equipment requirements will be explained within your joining instructions.

  • Do I need to be physically fit?

    Some of our courses include practical activities such as physical intervention, control and restraint, scenario training, walking, vehicle drills and operational exercises.


    You don’t need to be an athlete, but you should be physically capable of safely participating in the practical elements of your chosen course.


    If you have an injury, disability or other requirement that could affect your participation, please contact us before the course so that appropriate support or reasonable adjustments can be discussed.

  • Who delivers the training?

    Our courses are delivered by experienced instructors with professional backgrounds across Close Protection, operational security, surveillance, intelligence, physical intervention, first aid and emergency care.


    Our instructors continue to work operationally within their specialist areas, allowing them to bring current industry knowledge and practical experience into the classroom.


    Our approach is not simply about helping learners pass an assessment. We want learners to understand how the knowledge and practical skills developed during training translate into real professional security and operational environments.

  • What happens if I fail an assessment?

    Don’t panic.


    Assessment outcomes will normally be recorded as Pass, Refer or Fail, depending on the qualification and assessment method.


    If you do not achieve the required standard on an assessment, you may be given an opportunity to undertake a reassessment.


    For courses that include e-assessments, it may be possible to resit an assessment on the same day. In some circumstances, additional training or further study may be required before a reassessment can take place.


    Your instructor will explain the assessment process during your course and advise you of the next steps if further assessment is required.

CONTACT US


Call us now on: 0800 6226 526


Speak to our team about courses, qualifications or choosing the right training for you.

Contact Us